Humanising IT

Humanising IT: We Need to Talk About IT is the podcast for IT leaders, service management professionals, and digital transformation teams who know that great IT is about more than process, tools, and frameworks. Hosted by Katrina Macdermid and Wesley Eugene and brought to you by HIT Global, this podcast explores how to make IT service management more human, more effective, and more relevant in a world shaped by experience, AI, and constant change. Each episode dives into the real conversations happening across modern IT, including: - IT service management (ITSM) - Human-centred design in IT - ITIL and experience-led service management - Digital employee experience - Service desk and support leadership - IT transformation and organisational change - Humanising AI and modern service design If you work in IT and care about creating services that actually work for the people who use them, this podcast is for you. Whether you’re a CIO, IT leader, service manager, consultant, support professional, or transformation lead, Humanising IT: We Need to Talk About IT will challenge outdated thinking and help you rethink what better IT service really looks like. Expect: - Honest conversations - Fresh perspectives on ITSM - Practical insights you can apply - Thought leadership from experienced voices in the industry - A more human view of IT, service and experience Subscribe to Humanising IT: We Need to Talk About IT for new episodes, expert insights, and modern thinking on the future of IT service management. Explore more from HIT Global: https://www.hitglobal.services/ Learn more about Humanising IT™ training and certification: https://www.hitglobal.services/podcast/