X-Lab

xLab is the behind-the-scenes podcast of the Experience Innovation Lab — where ideas turn into real experiments that improve how we care for pets, clients, and each other. This isn’t a polished highlight reel. It’s the work in progress. Each episode invites you inside the Lab as we: Surface real experience friction from hospitals Test small, practical ideas (not big corporate rollouts) Learn what works, what doesn’t, and why Co-design with frontline teams — not for them You’ll hear candid conversations with care teams, operators, clinicians, and leaders as we wrestle with questions like: How do we reduce client anxiety during long visits? How do we make updates clearer without burning teams out? How do we test improvements fast — without adding complexity? Whether you’re directly involved in a pilot or just curious how experience innovation actually happens, xLab lets you follow the journey in real time — the thinking, the tradeoffs, and the learning along the way. This is where Experience becomes something we build together, not something handed down. Welcome to the xLab.